Plasma-Therm wins four ‘RANKED 1st’ awards in VLSIresearch’s 2019 Customer Satisfaction Survey

In market analyst firm VLSIresearch Inc’s annual 2019 Customer Satisfaction Survey of semiconductor industry customers, Plasma-Therm LLC of St Petersburg, FL, USA (which makes plasma etch, deposition and advanced packaging equipment for specialty semiconductor and nanotechnology markets) has earned four ‘RANKED 1st’ awards in the categories of ‘10 BEST Focused Suppliers of Chip Making Equipment’, ‘THE BEST Fab Equipment’, ‘THE BEST Suppliers of Fab Equipment to Specialty Chipmakers’ and ‘Etch and Clean Equipment’.

Survey participants are asked to rate semiconductor equipment suppliers in 14 categories based on (1) supplier performance, (2) customer service, and (3) product performance. VLSIresearch received feedback from more than 86% of the chip market and 87% of subsystems customers in this year’s survey, which was conducted over two and a half months and in five languages.

VLSIresearch cited a number of factors responsible for the high scores that PlasmaTherm earned for its plasma-processing systems, including its partnership with customers, technical expertise, and support after sales.

The four ‘RANKED 1st’ awards contributed to Plasma-Therm’s 2019 total of seven ‘5 VLSI Stars’ ratings awards. The firm previously was awarded ‘RANKED 1st’ in ‘THE BEST Suppliers of Fab Equipment’ in the 2016 survey, and has earned a total of 49 awards in Customer Satisfaction Survey results in the 21 years since 1998.

“Being recognized with the highest rating of any company as the ‘RANKED 1st in FAB EQUIPMENT’ winner is a testament to the dedication and commitment to excellence of our entire Plasma-Therm team,” says director of operations Robert Conte.

Plasma-Therm has won the ‘RANKED 1st’ award in ‘Etch and Clean Equipment’ for the eighth consecutive year (every year since the category was first awarded in 2012).

This year is the fourth time in the past seven years that Plasma-Therm has been ‘RANKED 1st’ in the ‘10 BEST Focused Suppliers of Chip Making Equipment’, as well as being ranked among the ‘10 BEST Focused Suppliers of Chip Making Equipment’ every year since 2011.

“In today’s competitive semiconductor equipment market place we continue to differentiate with our service,” says global customer service manager Bill Davis. “Our diverse customer base and the complex nature of the equipment has always driven our dedicated team approach. This approach supports frequent, quality communication and promotes a collaborative relationship with our customers.”

“Plasma-Therm’s focus on continually improving its technology and services have made it stand out in an industry dominated by multi-billion-dollar corporations,” comments VLSIresearch’s CEO & chairman G. Dan Hutcheson. “The extraordinary survey scores show that Plasma-Therm has an edge in both equipment quality and providing support for customers throughout the equipment lifecycle,” he adds.

See related items:

Plasma-Therm wins ‘RANKED 1st’ awards in VLSIresearch’s 2018 Customer Satisfaction Survey

Plasma-Therm wins two ‘RANKED 1st’ awards in VLSIresearch’s Customer Satisfaction Survey

Plasma-Therm 'RANKED 1st' in 'Etch and Clean Equipment' and 'Fab Equipment' categories in VLSIresearch Customer Satisfaction Survey

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