20 May 2016

Plasma-Therm 'RANKED 1st' in 'Etch and Clean Equipment' and 'Fab Equipment' categories in VLSIresearch Customer Satisfaction Survey

Plasma process equipment maker Plasma-Therm LLC of St Petersburg, FL, USA has earned two first-place awards in the 2016 Customer Satisfaction Survey conducted by market research firm VLSIresearch, scoring higher than in any previous year and the 17th consecutive year that the firm has earned a top ranking (after participating in the independent survey since 1998).

Plasma-Therm was 'RANKED 1st' among equipment suppliers in both the 'Etch and Clean Equipment' and 'Fab Equipment' categories. In addition, the firm placed second overall in the '10 BEST Focused Suppliers of ChipMaking Equipment' rankings. 

"As we expand our product and application portfolio, we are grateful to see that our customers, from small labs to high-volume manufacturing, continue to praise Plasma-Therm's overall performance year after year," says CEO Abdul Lateef. 

"The higher scores that Plasma-Therm earned in the Customer Satisfaction Survey show that their customers appreciate both the reliability of Plasma-Therm's tools and the responsiveness of its customer service team," comments VLSIresearch's chairman & CEO G. Dan Hutcheson. "The company's focus on technology innovation and customer service is widely recognized." 

The '10 BEST' awards recognize the top-rated suppliers of all types of equipment used in semiconductor device manufacturing, including fabrication, testing and assembly equipment. The awards are presented in two categories based on company size: 'Large' suppliers and 'Focused' suppliers, based on a three-year average of revenues.

'THE BEST' awards recognize top-rated equipment suppliers across a range of equipment types, including Fab (chip fabrication), Test, and Assembly. Survey participants worldwide were asked to rate equipment suppliers in 15 categories based on three key factors: supplier performance, customer service, and product performance. In 2016, VLSIresearch received feedback from more than 95% of the chip market, with a total of 3619 surveys returned, resulting in 54,282 total responses.

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Plasma-Therm 'RANKED 1st' in Etch and Clean Equipment category of VLSIresearch Customer Satisfaction Survey

Tags: Plasma-Therm

Visit: www.plasmatherm.com